Refund Policy
Straightforward rules for when you get money back, tied to the stage your project has reached.
Last updated August 14, 2026
Your refund depends on how far along your project is. The stages below match the steps described in our Terms. Here is exactly what you are covered for at each one.
The refund ladder
| Stage | What you get |
|---|---|
| Before you confirm your brief | 100% refund, any time |
| Within 48 hours of your first draft, if you reject the direction outright | 100% refund |
| During your revision rounds | 50% refund |
| After final files are delivered, or after 30 days of no response from you | No refund |
| Proven plagiarism or a major technical defect | Always refundable, at any stage |
In full:
- Before you confirm your brief: 100% refund, any time. If you change your mind before we have started work on your actual brief, you get all of your money back. No questions asked.
- Within 48 hours of your first draft, if you reject the direction: 100% refund. We deliver a full first draft of your new brand. If you look it over and the direction is not right for you, tell us within 48 hours of delivery and we will refund you in full.
- During your revision rounds: 50% refund. Once that 48-hour window has passed and you are using your revision rounds, you can still cancel. At that point we have put real work into the rounds you asked for, so you get half your payment back.
- After final files are delivered, or after 30 days of no response from you: no refund. Once we deliver your final files, or once 30 days pass without a response from you at any stage, your project is considered complete and is not refundable.
- Proven plagiarism or a major technical defect: always refundable. If any part of what we deliver is plagiarized, or has a major technical defect, you are entitled to a refund for that part, no matter what stage your project has reached.
What counts as a major technical defect
A major technical defect is something broken: a logo file that will not open, or website code that does not run, for example. It is different from a creative preference, like wanting a different shade of blue or a different layout. Creative changes are exactly what your revision rounds are for (see our Terms).
How to request a refund
Email hello@kabjaconcepts.com with your order details and which situation above applies. We will review your request and get back to you. Approved refunds go back to your original payment method.
Refunds and ownership
If your order is refunded, ownership of the related files does not transfer to you. See our IP & Ownership page for the full picture.
Questions
Email hello@kabjaconcepts.com. Kabja Concepts is based in New York.